L’établissement Écrevisse attaches great importance to protecting the privacy of its customers and visitors. The purpose of this policy is to provide you with clear information about how your personal data is collected, used, stored and secured when you browse our website or interact with our services.
Personal data is processed by L’établissement Écrevisse, located at 8 rue des Cordonniers, 67510 Wissembourg, France. If you have any questions about your data, you can contact us at the following address: contact@ecrevisse-wissembourg.com.
When you use our site, you may be required to provide us with certain personal information such as your name, email address, telephone number or data related to your stay (booking dates, preferences, etc.).
We also collect technical data such as your IP address, the type of browser used or the pages viewed, in particular through cookies.
The data collected mainly enables us to respond to your contact requests, manage your bookings and offer you a high-quality service during your stay. It may also be used for commercial communication purposes (with your consent) and statistical analysis to improve navigation on our website.
This processing is based either on your consent, on the need to perform a contract, on our legal obligations or on our legitimate interest in improving our services.
The information you provide us with is kept for a period appropriate to its purpose. For example, data from contact forms is kept for up to one year after our last exchange. Data relating to a booking may be kept for up to three years after your stay, and billing data for a legal period of ten years.
Access to your personal data is strictly limited to authorised persons within our establishment and our technical service providers (hosting, booking tools, emailing), all of whom are subject to a confidentiality obligation. No data is sold or transferred to unauthorised third parties.
In the event of a legal obligation, certain information may be passed on to the competent authorities.
We take all necessary precautions, both technical and organisational, to ensure the confidentiality, integrity and availability of your personal data. Security measures are in place to prevent unauthorised access, loss or disclosure.
In the event of a legal obligation, certain information may be transmitted to the competent authorities.
In accordance with the General Data Protection Regulation (GDPR), you have the right to access, rectify, erase, restrict the processing of, and transfer your data, as well as the right to object.
You can exercise these rights at any time by writing to us at contact@ecrevisse-wissembourg.com. If you believe that your rights have not been respected, you also have the option of lodging a complaint with the CNIL (www.cnil.fr).
When you browse our website, files called ‘cookies’ may be stored on your device (computer, smartphone, tablet). A cookie is a small text file that collects information about your browsing activity in order to improve your user experience, measure audience numbers or activate certain features of the website.
We use different types of cookies:
When you first visit our website, an information banner is displayed to obtain your consent before placing any non-essential cookies. You have the option to:
No non-essential cookies are activated without your explicit consent.
You can change or withdraw your consent at any time by using the ‘Manage cookies’ button at the bottom of each page, or via your browser settings.
Cookies are stored for a maximum of 13 months from the date they are placed. After this period, your consent will be requested again.
This privacy policy may be modified at any time to adapt to legal or technical developments. The version in force is the one published on this page.
Last update: 23 July 2025
